FAQs
01How and when will I receive my school photo order?
02I don’t have my child’s Access Key to order online, what do I do?
03My children’s paper flyers have different Sibling Access Keys, which one do I use?
04What is the difference between a Student Pack and a Sibling Pack?
05Ordering on the website has changed. How do I order both individual and sibling packs?
06Can I preview my child’s photos before ordering?
07Can I request a specific photo for my child’s portrait?
08Can I customise photo packs or order a single individual portrait print?
09My child lives in separate households, how can I make sure I receive the Pack I ordered?
10How will I receive digital portraits?
11My child was away for the class group, but had their individual photo taken on catch-up day. Will they be added into the group photo?
12Can I order photos from previous years?
13I can’t remember if I have placed an order already, how can I find out?
14My child is unhappy with their ID card photo. What can be done?
15How do I order Co-Curricular and Event photos?
16My child has siblings from another school, can they attend the sibling session as well?
17How long do I have to place an on-time order?
18My child's name is incorrect on my ordering slip/How can I change my child's name to their preferred name?
19Why am I being charged a late fee?
